The purpose of this descriptive study was to identify factors that perspective patients perceive as ones that influence their satisfaction with healthcare. A distinctive feature of the study was that it addressed factors that influence satisfaction with healthcare from the patient's perception (emic perspective) rather than the provider's (etic) assumptions.
Gregory, Tracey; Jenkins, Lisa; Kirk, Gina; McDonald, Jennifer; Price, Amber; Sims, Sherry; Tapley, Erin; and Yawn, Tony
"Factors Influencing Patient Satisfaction with Healthcare: The Patient's Perception,"
The Corinthian: Vol. 4, Article 8.
Available at: https://kb.gcsu.edu/thecorinthian/vol4/iss1/8