Dr. Stephen L. Payne
Trust literature has been thoroughly developed in the field of Information Systems. However, recent innovations in broadband networks and the growing popularity of the Internet has brought rise to software called spyware - a program that employs a user's Internet connection in the background without the user's knowledge or explicit permission. This study attempts to analyze spyware and explore the nature of its effect on consumer trust. Additionally, the research examines what controls, if any may make the use of spyware acceptable to the consumer.
Hatton, James Anthony
"What Effect Does Spyware Have on Consumer Trust, and Will its Use Ever Be Acceptable?,"
The Corinthian: Vol. 6, Article 2.
Available at: https://kb.gcsu.edu/thecorinthian/vol6/iss1/2