Date of Award

Fall 11-25-2017

Document Type

Thesis

Degree Name

Doctor of Nursing Practice (DNP)

First Advisor

Deborah MacMillan

Second Advisor

Monica Ketchie

Third Advisor

Lucy Leclerc

Abstract

This study measured the positive and negative aspects of perceptions in nurses regarding technology used in language interpretation for patients who have limited English proficiency (LEP). A sample of forty-seven nurses participated in the study. A trial of Video Remote Interpretation (VRI) was implemented and perceptions were measured for VRI technology as compared to the telephone interpretation technology that was available before the trial. Instrumentation included demographic questionnaires measuring participant characteristics, and questionnaires measuring positive and negative perceptions of technology were administered pre-trial for telephone interpretation technology and post-trial for the VRI technology. Each perception questionnaire included four open ended questions regarding how technology affected patient rapport, communication, and nursing care. There was a significant increase in positive perceptions of VRI compared to telephone interpretation technology (p= .000). There was also a significant decrease in negative perceptions VRI technology when compared to telephone technology (p=.000). Nurses in the Millennial generation showed a significantly higher belief that VRI assisted in the faster completion of duties (p=0.009), while the Baby Boomer participants showed a significantly higher beliefs that VRI draws nurses time away from patients (p= 0.017). The study results support the literature that states VRI technology is preferred by healthcare providers in relation to the effects on nursing time and communication. As predicted by the theoretical framework chosen for this study, the Technology Acceptance model, the VRI technology will have successful adoption and will ensure increased use of this form of certified language interpretation.

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