Perception vs. Reality: Is quality a primary driver of healthcare customer satisfaction?

Authors

• Casey Bedgood, Georgia College & State University

Document Type

Article

Publication Date

2-1-2024

Publication Title

Quality Progress

Volume Number

57

Issue Number

2

First Page

30

Last Page

35

Recommended Citation

Bedgood, Casey, "Perception vs. Reality: Is quality a primary driver of healthcare customer satisfaction?" (2024). Faculty and Staff Works. 1032.
https://kb.gcsu.edu/fac-staff/1032