Stress and turnover intentions: The impact of boundary-spanning interaction activities

Document Type

Article

Publication Date

2020

Publication Title

International Journal of Value Chain Management

Abstract

Workforce retention has become a major topic of concern for supply chain companies. Nevertheless, few academic studies have investigated retention issues surrounding the supply chain management profession. Taking into consideration that stressful working conditions is a major dissatisfying factor of supply chain managers, our study draws from the challenge stressor-hindrance stressor theoretical framework to identify activities that contribute to boundary-spanner stress and turnover intentions. Five theoretically grounded hypotheses are tested with survey data collected from 281 information technology professionals. Partial least squares structural equation modelling (PLS-SEM) was the performed analysis technique. The results indicate that negotiation interactions, training interactions, and interaction frequency each contribute to boundary-spanner stress, and as a result, their turnover intentions. Information processing interactions fail to have a significant effect on boundary-spanner stress. This study contributes to the challenge/hindrance-stressor model and addresses managerial decisions affecting retention in supply chain companies.

Department

Management, Marketing, and Logistics

Volume Number

11

Issue Number

2

First Page

159

Last Page

179

Comments

Copyright © 2020 Inderscience Enterprises Ltd.

DOI

10.1504/IJVCM.2020.106824

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