Applying social network theory to the effects of information technology implementation
Document Type
Article
Publication Date
12-1-2009
Publication Title
Handbook of Research on Contemporary Theoretical Models in Information Systems
Abstract
While some studies have found a significant link between information technology (IT) and firm performance, others have observed negative or zero returns on IT investments. One explanation for the mixed findings is that the causal link from IT to firm performance may be mediated. However, previous information system (IS) research has paid relatively little attention to such mediators. In this chapter, we develop a conceptual framework in which social network plays a mediating role in the relationship between IT usage and firm performance. Specifically, IT usage helps organizations strengthen inter- and intra-organizational networks, which, in turn, enhance firm performance. © 2009, IGI Global.
Department
Management, Marketing, and Logistics
First Page
325
Last Page
335
DOI
10.4018/978-1-60566-659-4.ch018
Recommended Citation
Wu, Q., Wu, J., & Ling, J . (40148). Applying social network theory to the effects of information technology implementation. Handbook of Research on Contemporary Theoretical Models in Information Systems, (), 325-335.