Title

Applying social network theory to the effects of information technology implementation

Document Type

Article

Publication Date

12-1-2009

Publication Title

Handbook of Research on Contemporary Theoretical Models in Information Systems

Abstract

While some studies have found a significant link between information technology (IT) and firm performance, others have observed negative or zero returns on IT investments. One explanation for the mixed findings is that the causal link from IT to firm performance may be mediated. However, previous information system (IS) research has paid relatively little attention to such mediators. In this chapter, we develop a conceptual framework in which social network plays a mediating role in the relationship between IT usage and firm performance. Specifically, IT usage helps organizations strengthen inter- and intra-organizational networks, which, in turn, enhance firm performance. © 2009, IGI Global.

Department

Management, Marketing, and Logistics

First Page

325

Last Page

335

DOI

10.4018/978-1-60566-659-4.ch018

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